I created a support ticket after my account got stuck in a loop, whereby I would upload photos of my drivers and take a selfie, get the message that I have been verified, only for nothing to happen and then be asked to verify again when I clicked to add money. I have since raised a support ticket, waited a week and no response. Raised another one. No response. Emailed. No response. Contacted social media accounts. No response.
I can honestly say I have never had as shocking an experience as I have had with Debut, and I have lived and worked in the UK, SA, Ireland etc. I always give new fintechs a chance by signing up and supporting them. I was excited for what Debut appeared to be, but after this appalling experience, I could never park my money with Debut and have faith that I would receive support if I needed it.
I now cant even close my account, as no one replies to that support ticket either.