Get help from a real person in New Zealand from 7 am to 11 pm.
Customer service calls in app over the Internet. No giving date of birth, full name and address required, as you’re already logged in on the app. Phone number is only used to help with new customers and app setup issues.
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Or a live chat feature, because voice calls are scary sometimes!
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Secure email would be better for support cases where chat is to long.
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Hope 7 am to 11 pm applies to weekends too, or skeleton staff during public holidays, Christmas and New Year periods.